FAQ’s

Can I book in for a consultation?

You sure can. We do charge a $30 consultation fee which can be used towards your first service.

Is there parking?

Yes, there is free all day off street parking located on Torrington Rd, Malabar Rd & adjoining side streets.

Should I wash my hair before my appointment?

We recommend washing your hair 24/48hrs prior to any colour service.

Can I bring some inspo pics to my appointment?

Yes ,absolutely! In fact, we encourage you to bring in photos of what you like & even what you don’t like to give us a better understanding of exactly what you want & don’t want. A picture is worth a thousand words.

What if I love the salon but want to try another stylist, can I request another stylist?

Feel free to ask for someone different , we work as a team & would much rather you stay a part of the CDL family.

What methods of payment do you accept?

We accept all major credit cards, Amex , EFTPOS & cash.

Can I book online?

Yes, you can, however due to software limitations any appointment made online via our booking system needs to be cross checked by a team member to check that the correct time has been allocated. If insufficient time has been allocated or the incorrect service has been chosen a team member will call you to reschedule your booking.

A deposit is required for all online bookings and a 24hr cancellation fee applies.

Do I need to confirm my booking?

Yes, all bookings need to be confirmed 24hours before your appointment. You will receive a confirmation text 24/48hrs prior to your appointment making it easy to respond with a yes or no. Alternatively you can call the salon on 02 9344 7037 to reschedule. For any bookings that are left unconfirmed within the 24 hour window, our team will make several attempts to contact you, however if we are unable to get in touch your appointment will be cancelled and offered to a waitlisted client. 

Any client that continuously does not show up for bookings without any correspondence may be asked to pre pay for future services.

What is the salons cancellation policy?

Providing outstanding service is the core of our business. Because our services are reserved especially for you, we ask that you notify us at least 24hrs prior to your scheduled appointment to change or cancel your appointment.

Any appointments cancelled within 24hrs & no show confirmed bookings will be charged 50% of the total service fee.

We thank you in advance for your cooperation & understanding.

What if I’m running late?

We pride ourselves on providing service to each & every one of our clients in a timely manner, your promptness is greatly appreciated & is required to properly serve you.

We understand that things happen that sometimes are beyond your control, give us a call & let us know how late you will be & we will do our best to accommodate you where possible. In consideration to other clients/bookings, if you are more than 15mins late we may need to reschedule your appointment & you will be considered a no show & charged accordingly.

Do you allow extra guests into the salon?

Please no extra guests, children or pets.

We ask that you respect the other guests & leave any extra guests at home as the salon space is limited.

Children are welcome as long they are scheduled for a service.

What if I don’t like my hair?

It’s very important that we have a clear communication. If you are not happy with your hair, we kindly ask you to get in touch with us and let us know what your concerns are about the service you’ve received.

Please kindly note that we have a 5 day notification policy if you would like to adjust something about your hair. We do not offer refunds.

If you’ve received the service that was agreed in advance with our stylist and you’ve changed your mind, any colour/tone/cut change will be charged.